Where to find the serial number (or frame number) on a Moustache bicycle?

Need to find your bike's serial number?

If your dealer or insurance company asks for your e-bike's serial number and you're struggling to find it, Moustache offers a guide to help you determine its location ;-{D

Where to find the serial number (or frame number) on a Moustache Bikes electric bicycle?

This number starts with the letter H and is followed by numbers and letters (example: H3EVM08928). This number may also appear on your purchase invoice. Do not hesitate to contact your authorized dealer for more information.

It can also start with the mention E23T followed by numbers and letters (example: E23T0000268) for J models.

For bikes equipped with Bosch Smart System and bikes produced in 2023: The serial number is located under the downtube near the head tube, a QR code is present in the same location.

Please note, the number on the rear triangle does not correspond to the bike's serial number, but to the serial number of that specific part.

For other models: The number can be located on the frame, at the rear of the seat tube between the motor and the rear wheel.

What is a serial number used for?

A unique number useful for identifying your bike in case of loss, theft, or to contact our technical support. This number can also be used to subscribe to bike insurance or to register your bike in the virtual garage on our website and obtain a 5-year warranty extension. Here is the link to register your bike and benefit from this warranty extension.