Privacy Policy


The General Data Protection Regulation (GDPR) entered into force within the European Union in May 2018.It aims to protect the personal data of individuals within the EU.

Moustache Bikes is committed to the protection of personal data and has put in place the necessary measures to guarantee the privacy of its users. Furthermore, Moustache Bikes undertakes only to collect as much personal data as is strictly necessary to ensure the quality of its services, in particular the correct application of the manufacturer’s warranty.

This privacy policy defines and informs you of the way in which Moustache Bikes (SAS CYCLE ME) uses and protects any information that you transmit to us when you use this website which is accessible via the following URL: (hereinafter the “Website”).

Please note that this privacy policy may be modified or complemented at any time by Moustache Bikes, in particular to comply with any legislative, regulatory, case law or technological developments. In such a case, its date on which it was updated will be clearly identified at the top of this policy. Such amendments shall apply to the user as soon as they are published online. The user should therefore regularly consult this privacy and cookie usage policy in order to be aware of any changes to it.


In general, you may visit the Website without voluntarily disclosing any personal information about yourself. In any event, you are in no way obliged to transmit this information to Moustache Bikes. However, should you refuse to do so, you might not be able to benefit from certain information or services that you have requested.

As such, Moustache Bikes may be required, in certain cases, to ask you to provide information (hereinafter “Personal Information”):

– Surname and first name
– Email address
– Postal address
– Telephone number
– Contact details of your bike shop
– Model of your bike, its serial number and date of purchase

By providing this information, you expressly agree that it will be processed by Moustache Bikes for the purposes indicated in point 2 below and for the purposes stated at the end of each form.

In accordance with the General Data Protection Regulation adopted by the European Parliament on 14 April 2016, and the Data Protection Act of 6 January 1978, as amended, Moustache Bikes informs you of the following:

1 – Identity of the data controller

The data controller is the company Moustache Bikes/SAS CYCLE ME, which has its registered office at Zone INOVA, 5 Allée 2 – 5, Rue du Ruisseau – 88150 Thaon-les-Vosges, France, and whose legal representative is Emmanuel Antonot in his capacity as Director.

2 – Purposes of the processing

Moustache Bikes may process your Personal Information:

(a) for the purpose of providing you with the information or services you have requested (in particular: sending the newsletter); and/or

(b) for the purpose of managing your warranty claims following the registration of your bicycle on our Website; and/or

(c) for the purpose of collecting information that allows us to improve our Website, and our products and services (in particular by means of cookies)

3 – Recipients

Moustache Bikes is the only recipient of your Personal Information. Whether in individual or aggregated form, this is never transmitted to a third party, notwithstanding the subcontractors of which Moustache Bikes makes use (you will find more information about these in point 7 below). Neither Moustache Bikes nor any of its subcontractors sells the Personal Data of visitors to and users of its Website.

4 – Retention period

Your Personal Information is held by Moustache Bikes only for the time corresponding to the purpose of the collection as indicated in point 2 above, which may not in any case exceed 60 months, i.e., the warranty period for our bicycle frames.

5 – Digital rights and freedoms

You have the following rights regarding your Personal Information, which you can exercise by writing to us at the email address contact[a] with the subject line: “My personal data”.

> Right of access and communication of data

You have the right to access Personal Information that concerns you.

Any request for access should be sent to us by email at the address contact[a] with the subject line: “My personal data”.

However, due to the obligation of security and confidentiality in the processing of Personal Data incumbent on Moustache Bikes, you are informed that your request will be processed on the condition that you provide proof of identity, in particular by producing a scan of a valid ID card (if your request is submitted via our dedicated electronic form) or a signed photocopy of a valid ID card (if your request is submitted in writing).

Moustache Bikes informs you that it will be entitled to oppose any manifestly unreasonable enquiries (by their number, or their repetitive or systematic nature).

To help you in your efforts, especially if you wish to exercise your right of access by means of a written request to the postal address mentioned in point 1, you will find below a letter template developed by the Commission Nationale de l’Informatique et des Libertés (National Commission for Information Technology and Civil Liberties – “CNIL”).

> Right to data rectification

Under this right, the legislation entitles you to request the rectification, updating, blocking or deletion of data concerning you which may prove to be inaccurate, erroneous, incomplete or obsolete.

Any request for access should be sent to us by email at the address contact[a] with the subject line: “My personal data”.

> Right to object

The exercising of this right to object is only possible in one of the two following situations:

  1. Where the exercising of this right is based on legitimate grounds; or
  2. Where the exercising of this right is intended to prevent the collected data from being used for commercial prospecting purposes.

To assist you, in particular if you wish to exercise your right of opposition by means of a written request sent to the email address indicated in point 1, by clicking on the following link you will find a letter template drawn up by the CNIL.

6 – Response times

Moustache Bikes undertakes to respond to your request for access, rectification, opposition or any other request for additional information within a reasonable period of time, which may not exceed one month from the receipt of your request.

7 – Authorised service providers and transfer to a non-European Union country

Moustache Bikes informs you that it uses its authorised service providers to facilitate the collection and processing of the data you have communicated to us. These service providers may be located outside the European Union and communicate the data collected through the various forms on the Website.

Messages are sent via the MailChimp service of Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, located in the USA. Your e-mail address, surname and first name as well as the other data you have optionally indicated are registered on the MailChimp servers in the USA. MailChimp uses this information on our behalf for sending and evaluating newsletters. Furthermore, according to its own information, MailChimp may use this data to optimise or improve its own services, e.g., for the technical optimisation of the sending and displaying of the newsletter, or to determine which countries the recipients come from.

For the analysis of our Website, we use Google Analytics, an online analysis service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google uses servers located in the USA for this purpose.

The EU Commission has certified in an adequacy finding, the EU-US Privacy Shield, that the level of data protection of the aforementioned countries is identical to that of the EU.

Moustache Bikes has previously ensured the implementation by its providers of adequate guarantees and compliance with strict conditions in terms of confidentiality, usage and data protection. In particular, vigilance has focused on the existence of a legal basis for any transfer of data to a third country. As such, one of our service providers is subject to internal company rules (or “Binding Corporate Rules”) which were approved by the CNIL in 2016, while the others comply not only with Standard Contractual Clauses but also with the Privacy Shield.

8 – Complaint to the competent authority

If you consider that Moustache Bikes does not comply with its obligations regarding your Personal Information, you may submit a complaint or request to the competent authority. In France, the competent authority is the CNIL, to which you can send a request electronically by clicking on the following link:

9 – Cookie policy

When you first log on to the Moustache Bikes Website, you are warned by a banner at the bottom of your screen that information about your browsing may be stored in files known as “cookies”. Our cookie policy allows you to better understand the provisions that we implement in terms of browsing on our Website. It informs you in particular about all cookies on our Website, their purpose (part I) and gives you the procedure to be followed for configuring their settings (part II).

> General information on cookies on the Moustache Bikes Website

Moustache Bikes, as the publisher of this Website, may therefore proceed with the placement of a cookie on the hard drive of your device (computer, tablet, mobile etc.), in order to ensure the smooth and optimal navigation of our Website.

Cookies are small text files of limited size that allow us to identify your computer, tablet or mobile device in order to customise the services we offer.

The information collected through these cookies does not in any way identify you by name. They are used exclusively for our own needs in order to improve the interactivity and performance of our Website and to deliver you content tailored to your areas of interest. None of this information is the subject of communication to third parties except where Moustache Bikes has obtained your prior consent or when the disclosure of this information is required by law, by order of a court or any administrative authority or judicial authority which is authorised to handle it.

To better inform you about the information that cookies capture, you will find below a table listing the different types of cookies that may be used on the Moustache Bikes Website, along with their names, purposes and retention periods.

> Configuration of your cookie preferences

You can accept or refuse the storage of cookies at any time.

When you first log on to the Moustache Bikes Website, a banner briefly outlining information about the storage of cookies and similar technologies will appear at the bottom of your screen. This banner warns you that by continuing to navigate the Moustache Bikes Website (by loading a new page or by clicking on various elements of the Website, for example), you accept the storage of cookies on your device. You are also deemed to have consented to the storage of cookies by clicking on the “X” icon to the right of the banner at the bottom of your screen.

Depending on the type of cookie involved, it may be necessary to collect your consent to store and read cookies on your device.

  1. Cookies exempt from consent

In accordance with the recommendations of the Commission Nationale de l’Informatique et des Libertés (CNIL), certain cookies are exempt from the prior request for your consent to the extent that they are absolutely necessary for the operation of the Website or if their sole purpose is to enable or facilitate electronic communications. These include session ID, authentication and load balancing session cookies, as well as cookies for customising your interface. These cookies are completely subject to this policy to the extent that they are issued and maintained by Moustache Bikes.

  1. Cookies requiring prior consent

This requirement applies to third-party cookies that are termed “persistent” in that they remain on your device until deleted or they expire.

As such cookies are issued by third parties, their use and storage are subject to their own privacy policies, which you will find a link to below. This family of cookies includes audience measurement cookies (in particular Google Analytics), advertising cookies (which Moustache Bikes makes no use of) and social network sharing cookies (in particular Facebook, YouTube, Twitter and LinkedIn).

Audience measurement cookies provide statistics about the visits and use of various elements of the Website (such as content/pages you have visited). This data helps to improve the ergonomics of the Moustache Bikes Website. An audience measurement tool is used on this Website:


Google Analytics is a service of Google Ireland Limited, a company incorporated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. The company may place cookies on your device. With the help of these cookies, Google can analyse the use of our Website. In this way, Google obtains personal data, such as your IP address.

The transfer of personal data outside the EU to Google’s servers in the United States is governed by the Privacy Shield or the data protection shield, of which Google is a member. For more information on data protection management and Google’s settings options, visit its website:


To ensure attractive visualisation of our services, we use Google Fonts which embeds the selected fonts within our Website. Google Fonts is a service of Google Ireland Limited, a company incorporated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. The transfer of personal data outside the EU to Google’s servers in the United States is governed by the Privacy Shield or the data protection shield, of which Google is a member. For more information on data protection management and Google’s settings options, see their privacy policy:

> Facebook & Twitter share buttons

In order for you to share content from our Website with others, we embed applications from social network within our Website that may collect personal data about you. In particular we embed the “share” buttons for: Twitter and Facebook. Data transfer outside the EU to their servers located in the US is possible. To find out more about the data processing methods operated by these providers as well as your rights and settings for the protection of your privacy, please consult their privacy policies:


We use plugins of the Vimeo video portal from Vimeo, LLC, 555 West 18th Street, New York, New York 10011, USA. Visiting a page on our Website with its plugins implies a direct connection to Vimeo’s servers via your web browser. If you visit a page on our Website with such a plug-in, your browser establishes a direct connection to Vimeo’s servers. The content of the plugin (including your IP address) will be transmitted directly from your browser to a Vimeo server in the United States where it will then be stored.

For more information on Vimeo’s privacy guidelines, please see their privacy policy:

> Facebook’s cookie policy can be viewed by clicking on the following link: HTTPs

> Instagram’s, cookie policy can be viewed by clicking on the following link: HTTPs

> LinkedIn’s cookie policy can be viewed by clicking on the following link: HTTPs

> YouTube provides help deleting cookies using the Google Chrome browser. This can be viewed by clicking on the following link:, and their full cookie policy can be found at the following link:

You have various tools at your disposal for configuring cookie settings

Most Internet browsers are set to accept the storage of cookies by default. Your browser offers you the opportunity to change these standard settings so that all cookies are systematically rejected or only some of the cookies are accepted or rejected depending on who issued them.

WARNING: We draw to your attention that to the fact that the refusal to store cookies on your device is nevertheless likely to alter your user experience as well as your access to certain services or functionalities of this Website. Moustache Bikes accepts no responsibility for the consequences of any deterioration of your browsing conditions that may occur as a result of your choice to refuse, delete or block the cookies necessary for the operation of the Website. These consequences do not constitute damage and you will not be able to claim any compensation in this event.

Your browser also allows you to delete existing cookies on your device and to notify you when new cookies may be placed on your device. These settings do not affect your browsing, but you lose all the benefit provided by the cookie.

Please find below the various tools available to you so that you can configure the settings for cookies stored on your device.

Each Internet browser has its own cookie management settings. To find out how to change your cookie preferences, you will find below the links to the help you need to access the browser menu provided for this purpose:



Internet Explorer



For more information about the tools used to control cookies, you can consult the CNIL’s website:



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