Samedi 27 OFF 2 Open

Wondering how to optimize the charging of your Moustache bike battery? Here are some practical tips to ensure long life and optimal performance!

When to charge your battery?

To ensure sufficient range for your rides, make sure your battery is well charged before you head out. It’s not necessary to charge it every day, only when needed. You can charge your battery at any level without affecting its health, whether it’s after a ride or when the battery is partially discharged.

How to charge your battery properly?

Charging the battery is very simple. Just plug the charger into the battery and connect the charger to a standard power outlet. Once the charge is complete, unplug the charger from the outlet before disconnecting it from the battery.

Additional Tips

• Ideal Temperature: Charge between 0 and 40°C.
• Storage: Remove the battery and store it in a dry place at a stable temperature. If you’re not using your bike for an extended period, store the battery at 50-60% capacity.

By following these tips, you’ll maximize your battery’s lifespan and enjoy every ride with optimal performance. Ready to pedal efficiently and with peace of mind? ;-{D

At Moustache, it is understood that unexpected events can happen, but total peace of mind is offered through the “Crash Replacement” policy. This policy provides coverage for certain Moustache components at preferential rates. Ride with peace of mind, and enjoy the journey !

Eligible components for the Crash Replacement policy:

• Moustache frame and fork: Warranty period (5 or 10 years)
• Wheel: 5 years
• Handlebar: 5 years
• Luggage rack: 5 years
• Mudguard: 5 years

Enjoy a 40% discount on the purchase price of the covered parts to keep riding with a smile!

What are the application conditions?

• Your bike must be registered in the virtual garage on the Moustache Bikes website.
• Labor and transportation costs are not covered by Moustache.
• Damage resulting from competition and transportation are not covered.

Moisture, dirt and salinity (whether from winter salt or sea air) are all detrimental to the preservation of your Moustache bike. That’s why it’s vital to clean your Moustache regularly and to protect all its components from corrosion:

• Regular cleaning and lubrication of the chain: Clean the chain and lubricate it regularly. After riding in the rain, wipe it dry and apply a new lubricant.
• Protection of electrical components: Do not leave your Moustache without a battery cover and connector cover to prevent moisture build-up.
• 1 wash a week: We recommend cleaning your Moustache once a week to help keep your machine in good condition. Wash after outings in the rain or in dusty conditions, using lukewarm water and mild soap.
• Insist on drying: Pay particular attention to the drying process: it is a crucial step in preventing corrosion of your EAB. A poorly dried bike can cause moisture to encrust its components.

By following these tips, you’ll effectively prevent corrosion on your Moustache bike, ensuring reliability and extending its lifespan! 🚴‍♂️✨

In the event of oxidation on your bike, we advise you to visit your nearest dealer so that he can check your bike so that you can enjoy your next outings.

The Bosch battery in your Moustache bike is essential, powering the motor to provide you with valuable assistance with every pedal stroke. It plays a crucial role in the bike’s range, which is influenced by factors such as riding conditions, rider profile and riding style. Moustache use exclusively Bosch batteries from 400Wh to 750Wh.

The choice of battery depends on the distance you cover each day and the type of terrain. For short journeys, a smaller battery may be sufficient, while longer distances would require 625 or 750Wh batteries. The gradient is also crucial, and a 400Wh battery may not be enough for steep inclines.

Load weight affects range. Carrying loads requires more energy. Managing assistance modes, with Eco, Tour, Sport and Turbo levels, also has an impact on energy consumption. Judicious use of assistance levels and constant driving will maximise range.

By taking into account distance, altitude difference, loading weight and assistance modes, you can choose the ideal battery for your Moustache bike. Whether you’re an urbanite or an adventurer, the right battery will give you the best possible experience. Use the Bosch range calculator for an accurate simulation. Find out more about our range.

Need to find your bike’s serial number?

If your dealer or your insurance company asks you for the serial number of your EAB but you’re having trouble finding it, Moustache offers you a guide to help you find it ;-{D

Where can I find the serial number on a Moustache Bikes electric bike?

This number begins with the letter H and is followed by numbers and letters (example: H3EVM08928). This number may also appear on your purchase invoice. Please contact your authorised dealer for more information.

On bikes fitted with the Bosch Smart System and bikes produced in 2023 : The serial number is located under the down tube near the head tube, a QR code is present in the same place.

Please note that the number on the rear triangle does not correspond to the bike’s serial number, but to the serial number of the part in question.

On other models: The number can be located on the frame, at the rear of the seat tube between the engine and the rear wheel.

What is a serial number used for ?

A unique number that you can use to identify your bike in the event of loss or theft, or to contact our technical support team. You can also use this number to take out bike insurance or to register your bike in the virtual garage on our website and obtain a 5-year extended warranty. Here’s the link to register your bike and benefit from this extended warranty.

We are a victim of fraud organised by multiple fake Moustache Bikes pages on Facebook.

The one and only official Moustache Bikes page is this one:

https://www.facebook.com/moustachebikesofficial

We have already taken the necessary steps to have the various pages closed, but this reporting operation is taking a long time with Facebook.

We invite you not to share this game and to report this page to Facebook.

To do this, just click on the “…” under the cover banner and then click on “report” at the bottom.

Thank’s in advance for your help ;-{D

Testing a Moustache bike couldn’t be easier, just visit our TEST & SMILE platform, where you can easily locate the test bikes available from Moustache retail outlets taking part in the programme.

You can also meet us throughout the year at various test events on our Test & Smile tour, the dates and towns of which can be found on our Fabebook page or on our website.

You will find a list of authorised Moustache dealers local to you on this page. It couldn’t be simpler: all you need to do is enter your town and post code! ;-{D

The weight of our Moustache bikes varies depending on the model and configuration. We understand that weight can be an important factor in choosing your new bike.

You’ll find this information at the bottom of our product pages in the “specifications” section, which corresponds to an average weight recorded on our M size frames, including battery and without pedals. The weights shown may therefore vary slightly (+/- 5%) depending on the size of the frame and the various product specifications.

At Moustache, we strive to design bikes that offer an optimal balance between lightness, durability and handling.

If you have specific questions about the weight of a particular model, or if you need help choosing the bike that best suits your needs, don’t hesitate to contact our team of experts and authorised dealers. We’re here to guide you in your choice and ensure a top-notch riding experience! 🚴‍♂️✨

For the best cycling experience, choosing the right size is the first step. Keep calm ! At Moustache, we understand the importance of comfort when cycling. That’s why, to meet the needs of every body type, our models are available in 4 different sizes: S, M, L and XL.

On each product page, in the “geometry” section, you’ll find the sizes recommended by Moustache for the specific model. This information helps you make an informed decision based on your body shape and riding preferences.

What do I do if I fall between two sizes?

If you find yourself between two sizes and you’re not sure, the first thing that will steer you towards one model or another will be your inseam and your preferences. To be sure of your choice, don’t hesitate to contact an authorised Moustache retailer.

Our partners are trained to offer you personalised advice based on your size, bike configuration and individual preferences !