What to do if my bike is stolen?

In case of theft, if your bike is marked or engraved, increase your chances of finding it by updating its status and your contact details on the national cycle file, accessible by law enforcement. Since January 1, 2021, it is the responsibility of the store to complete the registration declaration on the national cycle file. (FNUCI)

⚠️ Only the bike owner can update its status via the account provided by the marking operator chosen by the store when it was put into circulation.

How to determine the marking operator with whom my bike was registered?

4 Options

1

Consult your bike's invoice: The name of the marking operator can be found on your purchase invoice. Go to the marking website to log in.

Use the APIC search bar: If you know your bike's marking number, use the search bar on the APIC website to find the operator who manages this number. Access the search here.

2

Look for an activation email: The marking operator may have sent you an activation email during registration. Check your emails to find it.

3

Paper proof of registration document: When registering your bike in store with the national cycle file, your store must provide you with this paper proof of registration. You will find your marking information on it.

4

Contact your store: Contact the store where you bought the bike to obtain information about the marking operator.

How to change the status of my bike?

Once the marking operator has been identified, log in to your account or create a new one using the same email address provided to the store when your bike was put into circulation.

If you purchased your bike in store after January 1, 2021, the store was obligated to declare the buyer's contact information to the National File of Identified Cycles (FNUCI) managed by APIC. Since 2024, many Moustache bikes are equipped with a proprietary marking called Moustache Code. In this case, your Moustache account allows you to: Manage the status of your bike

How to check/consult the public status of a bike using its marking number?

To check the status of a bike using its marking number, visit the APIC website. This service allows you to quickly and easily consult information related to your bike. Simply enter the marking number to access the current status and check if the bike is declared stolen or not. For more details, visit APIC.