Moustache Bottle

Our bikes are delivered to stores strictly in accordance with our catalog; we do not produce specific models with factory option customization in the factory.

However, it is possible to obtain a number of options or modifications to your bike's equipment directly in store.

To do this, please contact your Moustache dealer to find out about the possibilities and the price of each operation.

All our spare parts and accessories are available exclusively from official Moustache dealers. Visit a store to find out the price and order the correct part for your bike.

Luggage

All our Moustache pannier racks are approved for up to 27 kg, except for the tandem and Samedi 28.1 pannier racks which are approved for 25 kg.

Our Moustache by Ortlieb pannier bag, available from Moustache dealers, is compatible with all our pannier racks. Other brands and models are also compatible with our bikes; feel free to consult your Moustache dealer for personalized advice.

Pannier racks / Mudguards

In our range, there are mudguard and pannier rack kits compatible with some of our unequipped models: Dimanche 28 and Dimanche 29 Gravel, Samedi 27 OFF2.

You can find more information about these products on the Moustache Accessories page.

To find out the price and place an order, visit your local Moustache Bikes dealer.

Child carrier / child seat

We recommend using approved seat models that attach to the pannier rack.

Our platform pannier racks are approved for up to 25kg and can accommodate various child seat models, such as those from brands like Hamax, Thule, Polisport, Urban Iki.

Our bikes (except our tandem and Samedi 28.1) are equipped with a MIK HD pannier rack approved for up to 27 kg, making it compatible with the new generation of ultra-practical MIK child carriers like the Urban Iki and Polisport models.

For personalized advice, we invite you to consult your Moustache Bikes dealer.

Bike rack

We recommend using bike rack systems that attach to the vehicle's tow bar, as they are compatible with e-bikes (due to weight). Several models are notably offered by the Thule brand, renowned for the reliability of its equipment.

Our bikes with PowerTube batteries integrated inside the frame are usually compatible with bike racks whose fastening arms pivot to attach to the seat post, for example.

For personalized advice, do not hesitate to contact your dealer who will be able to guide you best on the various market products compatible with your Moustache bike.

Trailer

To attach a trailer to the rear wheel of your bike, you often need to know the axle system, dimensions, and threading of the wheel axle to order compatible parts.

For personalized advice, do not hesitate to contact your dealer who will be able to guide you best on the various market products compatible with your Moustache bike.

Trailers are strictly forbidden on Speed bikes. It is also forbidden to use trailers for Category 3 and 4 types of use (see page 8 of the manual) on Moustache bikes. Please note that Moustache Bikes disclaims all responsibility or warranty in case of trailer use. Indeed, there are multiple fastening systems for these accessories, each with specific technical characteristics that can weaken the bike's structure.

...and on a Moustache handlebar?

In fact, there are basket adapters specially designed for our Moustache handlebars (on Lundi 26 or 27, and on Samedi 28). These specific adapters allow you to attach most standard accessories to your handlebar.

For this, we invite you to contact your authorized Moustache dealer to find out the price and order the necessary part for your bike.

The warranty is limited to 5 years for the frame and 2 years for the components of the bicycle, as well as the Bosch motor system, from the date of purchase.

For any warranty claim, please visit your authorized Moustache dealer with your purchase invoice. The dealer will perform an initial diagnosis and contact us if necessary. Normal wear and tear of certain parts (known as wear parts) is not covered by the warranty.

List of different wear parts:

– Braking components (pads, discs).

– Tires, inner tubes, rim strips.

– Cables and housings.

– Drive train components (chain, chainring, cassette, derailleur pulleys, chain guide).

– Headset bearing.

– Grips

At Moustache, we know that the unexpected can happen, but we're here to offer you total peace of mind with our "Crash Replacement" policy. Thanks to this policy, you benefit from a breakage right on certain Moustache components, accompanied by preferential rates. Ride with peace of mind, we're with you ;-{D

Components eligible for the Crash Replacement policy:

Moustache Frame and Fork: Warranty duration (5 or 10 years)

Wheel: 5 years

Handlebar: 5 years

Pannier rack: 5 years

Mudguard: 5 years

Enjoy a 40% discount on the purchase price of the concerned parts to keep riding with a Smile!

What are the application conditions?

Your bike must be registered in the virtual garage on the Moustache Bikes website.

Labor and transport costs are not covered by Moustache.

Damages resulting from normal use (excluding competition and transport) are not covered.

To make your Crash Replacement request, please contact your official Moustache dealer store.

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