Since the company’s launch in 2012, Moustache has continuously invested in limiting waste and preserving the environment.
Under the aegis of Union Sport et Cycle, the French cycle industry has decided to pool its resources to offer an efficient battery recycling solution.
Therefore, Moustache has signed an agreement with COREPILE, an eco-organisation approved for the portable battery sector for more than 15 years, offering a voluntary solution for the efficient and secure recycling of electrically assisted bicycle batteries.
There are many solutions on the market to secure the various components of your bike (saddle, wheels, etc.) if you need to park it outside. Depending on how you use your bike, you can equip yourself with accessories to prevent (or delay) your bike being dismantled. This, for example, is what the solutions from Zefal and Abus offer. Please do not hesitate to ask your dealer, who will be able to advise you on the best solutions for your bike.
Our Moustache bikes are not yet equipped with a built-in geolocation system, and that’s for several reasons: our partner, Bosch, does not currently offer any solution of this type, and their motors do not allow location systems external to the motor to be powered. In our opinion, there is not yet a 100% reliable technology solution on the market to date that allows you to find a stolen bike (the accuracy of most systems is insufficient in towns in particular, and even useless if the bike is in a cellar or on the second floor of a building). There is also no ‘universal’ system that works in France and abroad, so the system would have to be adapted for each country where our bikes are sold, which is impossible for our company to manage at this stage. Finally, we do not want to impose a tracking system on our users, which would involve a significant additional cost which is not justified or necessary for everyone.
Nevertheless, we are well aware of the issues and the increasingly frequent thefts of electric bikes despite the existence of serial and registration numbers, etc. Our team is working closely with our partner on a medium-term solution that will allow Moustache users to secure their bikes better.
Please contact a Moustache dealer near you who will be able to advise you on the best accessories that are compatible with your bike and share with you any feedback as a dealer. You will find a list of stores closest to you here.
The recommended fork settings and pressure are specific to each brand and model of fork. It is usually recommended to check with the fork manufacturer to find out what they recommend according to your weight.
You will find some advice on settings on pages 19 and 22 of your Moustache user manual.
Shock sag is the first adjustment to be made and this is essential on our mountain bikes! It is also very easy to forget to do this… so here’s how we do it:
If you are alone, stand near a wall (it will help you stay upright at the beginning and the end), but it is best if there are two of you for this process. Of course, you have to be fully kitted up as if you were off for a ride, so that the total weight is your actual weight during use.
1- Inflate the shock to the base pressure corresponding to your weight. It’s easy on our bikes: this corresponds approximately to your weight multiplied by 2 (to find the equivalent in PSI). So if you weigh 75 kg, multiplying that by 2 gives you a pressure of 150 PSI. Easy! ;-{D
Please note that sag is always measured with the shock in the open position!
2- Then climb on your bike, with the saddle low (if you have a dropper seat post, of course), either by holding on to the wall, or with someone else’s help. At this point, you are putting the suspension under rather more strain than just your weight. Sit in the saddle and then raise it up to your usual pedalling position.
Let go of the brakes (these block the operation of the suspension) and shake your handlebars slightly to make sure the suspension is properly locked to the sag corresponding to your weight.
3- Now we come to the complex part of the process, where your balancing talents can be put into practice!
If there are two of you, it’s easy: the other person looks at where the sag-measuring o-ring is in relation to the measurement indicator on the frame. And that’s it!
If you are alone, unfortunately, you will have to slide the o-ring up until it comes into contact with the body of the shock, without shaking the suspension, then manage to get off the bike with the help of the wall (without applying the slightest additional pressure as this could distort the measurement!). Granted, it’s not easy… but it’s doable!
Once off the bike, and if you are sure you have not distorted the measurement, look at where the o-ring is in relation to the indicator.
If you have less sag than the recommended measurement, you will have to remove air using the pump. If you have too much sag, you will have to add more air.
You will find our tuning tips starting on page 19 of the Moustache user manual.
As shown on pages 40–41 of our user manual, we recommend having your Moustache bike serviced and maintained regularly (first service recommended after 400 km or 3 months of use, then approximately every 2000 km). You can visit any authorised Moustache dealer for this. A list of dealers can be found on our website.
In-store support may be subject to charge. Commercial policy is specific to each store, so please inquire with your dealer beforehand.
You will find all the information regarding ordering a new key for your Moustache bike from our partner AXA.
The key serial number is the number on the key itself. This number needs to be recorded with your bike because it allows you to order a new key from AXA in the event of loss or theft. The number engraved on your wooden key ring is a Moustache ‘collection’ number. As with a work of art, this shows the total number of bicycles manufactured in our factory for each model since the launch of our brand in 2011. These unique key rings are tailor-made for us by our wood enthusiast friends at [IN’BÔ], our neighbours here in the Vosges mountains.
Your bike’s serial number (or chassis number) can be found on the frame, behind the seat tube between the motor and the rear wheel. The serial number begins with the letter H and is followed by letters and numbers. This number may also appear on your purchase invoice. Please do not hesitate to contact your authorised dealer for more information.
The certificate of conformity for your Moustache bike is directly available on our website, under the ‘Services> Supports’ tab.
For each year of construction of our bikes, there are two certificates of conformity: a certificate of conformity that is valid for all our hybrid bikes (urban, road and multi-purpose bikes) and a certificate that is valid for all our mountain bikes.
Depending on the level of comfort and performance desired, it is possible to adjust the tyre pressure. However, do not exceed the maximum pressure shown on the sidewall of the tyre or the tyre may burst.
A slightly under-inflated tyre will be more flexible and will be able to absorb small irregularities in the ground, like suspension, for greater comfort. Be careful, however, not to lower the pressure too much as you risk causing a pinch puncture.
Also pay attention to what pump pressure gauges show as they can sometimes be very inaccurate. In case of doubt, please do not hesitate to ask for assistance and advice from your dealer.
Since the launch of our brand in 2011, all our Moustache bikes have been designed, tested and assembled by us in the Vosges mountains.This is not just a marketing gimmick. Our bikes are created by riders for riders, of all profiles, and this can be felt the moment you grip the bars of one of our bikes.
However, not all the parts and elements that make up our bikes are produced in our factory; we have to call on specialised suppliers for various components. This is particularly the case with our hydroformed aluminium frames – the centrepiece of our bikes – the quality of which is essential and which have been manufactured for us in Taiwan by our long-standing partner for 10 years.
So in the Vosges mountains we receive our frames and the various components from our suppliers (such as Bosch motors from Germany, Brooks saddles from England, Supernova lights from Germany, etc.), then the final assembly of each bike is carried out by us, by a single fitter. Each year, we train new employees on our production lines and this way we have already been able to create ten new jobs in just a few years – one of the things we are most proud of.
We aspire to always bring more activity and added value locally to our factory in Thaon-Les-Vosges, which is why we are developing specific new production lines for manufacturing parts such as wheels, for example.
