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Technical Questions / After-sales Service

What are Moustache’s warranty conditions?

The warranty is limited to 5 years for the frame and 2 years for bicycle components as well as the Bosch motor system, from the date of purchase.

For any warranty claim, visit your authorised Moustache dealer with your purchase invoice. The dealer will carry out an initial diagnosis and contact us if necessary. Normal wear of certain parts (known as wearing parts) is not covered by the warranty.

List of the various wearing parts:
– Braking elements (pads, discs)
– Tyres, inner tubes, rim tape
– Cables and housing
– Drivetrain elements (chain, chainring, cassette, pulley wheels, chain guide)
– Headset bearing
– Grips and bar tapes

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