FAQ
Everything you need to know
About My Moustache Bike
What should I do if my bike is stolen?
In the event of theft, if your bike is marked or engraved, increase your chances of recovering it by updating its status and your details on the national cycle register, which can be accessed by the police. From 1 January 2021, it will be the responsibility of the shop to make the declaration of registration on the national cycle register (FNUCI).
⚠️ Only the owner of the bike can update its status via the account provided by the marking operator chosen by the shop when the bike was put into circulation.
How can I find out which marking operator has registered my bike?
4 Options
- 1
Check your bike invoice: The name of the marking operator may be on your purchase invoice. Go to the marking site to log in.
Use the APIC search bar: If you know your bike’s marking number, use the search bar on the APIC website to find the operator who manages this number. Access the search here.
- 2
Look for an activation email: The tagging operator may have sent you an activation email when you registered. Check your emails to find it.
- 3
Paper proof of registration : When your bike is registered in the national cycle database, your shop must give you this paper proof of registration. This will contain your marking information.
- 4
Contact your shop: Contact the shop that sold you the bike to obtain information about the marking operator.
How can I change the status of my bike?
Once you have identified the marking operator, log in to your account or create a new one using the same email address as the one provided to the shop when your bike was put into circulation.
If you bought your bike in a shop after 1 January 2021, the shop had to declare the buyer’s details on the Fichier National des Cycles Identifiés (FNUCI) managed by APIC. Since 2024, many Moustache bikes have been fitted with a proprietary marking called the Moustache Code. In this case, your Moustache account allows you to: Manage the status of your bike
How can I check the public status of a bike using its marking number?
To check the status of your bike using its marking number, visit the APIC website. This service gives you quick and easy access to information about your bike. Simply enter the marking number to access the current status and check whether the bike has been reported stolen or not. For more details, visit APIC.
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