FAQ

Need to find your bike’s serial number?

If your dealer or your insurance company asks you for the serial number of your EAB but you’re having trouble finding it, Moustache offers you a guide to help you find it ;-{D

Where can I find the serial number on a Moustache Bikes electric bike?

This number begins with the letter H and is followed by numbers and letters (example: H3EVM08928). This number may also appear on your purchase invoice. Please contact your authorised dealer for more information.

On bikes fitted with the Bosch Smart System and bikes produced in 2023 : The serial number is located under the down tube near the head tube, a QR code is present in the same place.

Please note that the number on the rear triangle does not correspond to the bike’s serial number, but to the serial number of the part in question.

On other models: The number can be located on the frame, at the rear of the seat tube between the engine and the rear wheel.

What is a serial number used for ?

A unique number that you can use to identify your bike in the event of loss or theft, or to contact our technical support team. You can also use this number to take out bike insurance or to register your bike in the virtual garage on our website and obtain a 5-year extended warranty. Here’s the link to register your bike and benefit from this extended warranty.